We are in the midst of the season of chestnuts roasting on an open fire and city sidewalks dressed in holiday style. And trust us, we are right there with you in terms of getting into the merry spirit of this joyous time of year! But as we check our Christmas lists and check them twice, we also don’t think it hurts to slightly look ahead and look at another holiday that is rapidly approaching: New Year’s.
Before we know it, it will be 2019, and the arrival of another year means that many people like you will be making their annual resolutions for change and improvement. While it’s always a good idea to go with the ever-popular resolutions of saving money and focusing on personal health and fitness, The Bond Clinic wants our main resolution to be making our business practices better for you, our beloved patients. Now is the time for you to communicate with your clinic; we want to hear from you about how we are doing, what we are doing well, and what we can be doing to improve.
Here are a few ways we intend to take your feedback and use it to make our services better:
We can Become More Available
We admit, sometimes our team is so busy serving other patients, that other patients and their families can be kept waiting for too long to experience our exemplary services. So, we want to hear from you about how we can become more available to meet your needs at all times. It is crucial to your health and satisfaction to have access to the Bond Clinic’s scheduling staff in a quick and efficient manner.
We Can Get to Know You Better
Our staff makes every effort to make our patients and their loved ones feel like beloved members of our family. We want to get to know everyone on a first name basis, and always have an understanding of what your latest health updates are. Once in the office, we know that patients should always be greeted with a smile and addressed by the appropriate name; that’s because that first interaction sets the tone for the rest of the visit. If this has not been happening during your visits to the Bond Clinic, please let us know.
The Bond Clinic prides itself on providing exemplary customer services. We take every measure to ensure you are satisfied with all your health care needs and will do whatever it takes to earn your business and remain lifelong clients. We will be even more committed to this promise once we hear your valuable feedback. The Bond Clinic has been serving the Winter Haven area since 1948. We are proud to be large enough to provide professionalism and reliability, yet small enough to provide personalized service. To discover more about how we can serve your needs please visit our website or call us at 863-293-1191 today.