Bond Clinic, P.A. & Our Role In The Patient Experience


Since 1948, Bond Clinic has provided comprehensive, personalized, state-of-the-art health care to central Florida. We’ve been dedicated to these guiding core principles: quality, access, reduced costs, and community involvement. But we would not be here today without you, the patient. You are a valuable member of our clinic, and we appreciate that we have the opportunity to care for you.

When we reflect on the patient experience at Bond Clinic, we understand that it holds different meanings for each individual. This experience is crucial to healthcare, influencing patient satisfaction, health outcomes, and overall well-being. Our providers play a pivotal role in fostering a supportive and compassionate environment that promotes healing and comfort. Your concerns are our priority, and we strive to deliver the best personalized care that caters to your needs.

By prioritizing the patient experience, we hope to foster trust and build stronger relationships with our patients. Still, you also wield the power to significantly enhance the quality of care you receive. We’ve highlighted a few tips below that should improve your involvement with our clinics.

Helpful Reminders:

  • Ensure you have a direct extension to your physician’s office when calling.
  • Have your contact/pharmacy info up-to-date with your provider.
  • Plan and allow for up to 3 days for refills on prescriptions.

Know Where To Go

  • Ask your PCP for our “Know Where To Go” flyer. This can show you the resources available to help you on your medical journey.
  • Our Urgent Care is open from 8:00 AM to 8:00 PM, 365 days a year.

Tools of Communication

  • Set up your Bond Clinic portal with your physician’s office today. This tool helps request refills, monitor referral progress, and view medical records.
  • Our Patient Advocate can support you with any concerns or highlight a positive experience. Please call 863-293-1191 ext. 3028 or email [email protected].

The most rewarding aspect of improving the patient experience is building a trusting relationship with the person sitting across from us. You have a unique story that deserves the best help and attention. We promise to respect your time and issues, communicate professionally and clearly, and advocate for your concerns. From all of us at Bond Clinic, thank you for choosing us for your healthcare needs.

Article provided by: Jared White, Assistant Marketing Director